Last updated: October 12, 2026

At Love Fay Kids, we carefully package every order to ensure your pre-loved and vintage finds arrive safely and ready to be loved again.

Please review our shipping information before placing your order.

Order Processing

Orders are typically processed and shipped within 2–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During particularly busy periods, processing may take slightly longer. If a significant delay occurs, we will make every effort to notify you.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order and the available shipping options.

Any applicable shipping promotions or discounts will be reflected at checkout.

Shipping Methods & Delivery Times

Orders are shipped using the shipping services available at checkout.

Estimated delivery times depend on the shipping carrier, destination, and service selected.

Please note that processing time is separate from shipping transit time.

Delivery estimates provided by shipping carriers are estimates and are not guaranteed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take up to 24 hours to appear after the carrier receives your package.

Shipping Address

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us immediately at hello@lovefaykids.com.

We will do our best to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed.

Delayed, Lost, or Missing Packages

Occasionally, shipping delays occur due to carrier operations, weather, or other circumstances outside our control.

If your package is delayed, please check your tracking information for updates.

If your package appears lost or is marked delivered but cannot be located, please contact us so we can help investigate the issue with the shipping carrier.

We review shipping concerns individually and will work toward an appropriate resolution in accordance with applicable law.

Damaged Packages

We take great care in packaging every order to ensure your items arrive safely. However, occasionally packages may be damaged during transit.

If your package or its contents arrive damaged, please contact us at hello@lovefaykids.com within 3 days of delivery whenever possible.

Please include your order number and clear photographs of the damaged packaging and affected items.

We recommend keeping the original packaging and all shipping materials until the issue has been resolved, as they may be needed when filing a claim with the shipping carrier.

If damage occurs during transit, we will work with you to review the situation and assist with the appropriate claims process through USPS or the applicable shipping carrier. Depending on the circumstances, a shipping insurance claim may need to be submitted by Love Fay Kids or the recipient.

Any resolution will depend on the circumstances of the shipment, applicable carrier coverage, and relevant consumer protection laws.

This reporting timeframe does not limit any rights or remedies available under applicable law.

International Shipping

International shipping is not currently offered unless an international shipping option is specifically available at checkout.

Returns & Exchanges

Because Love Fay Kids specializes in pre-loved and vintage clothing, all sales are final except as outlined in our Return & Refund Policy or as required by law.

Please review our Return & Refund Policy for information about damaged items, discretionary store credit, and return eligibility.

Questions?

We're happy to help with shipping questions or concerns.

Love Fay Kids

Email: hello@lovefaykids.com

Website: www.lovefaykids.com

Thank you for shopping pre-loved with Love Fay Kids.